Bio-Rad Life Sciences Group is proud to introduce Bio-Rad Expert Care, our new service plan program. Bio-Rad Expert Care organizes the services we offer to our customers in the form of new service plans, technical support, and innovative troubleshooting solutions such as BRiCare™, our new remote support platform.
Bio-Rad Expert Care was developed from users’ insights and embraces Bio-Rad’s commitment to our customers’ success. We help them protect their investment in laboratory products and offer peace of mind by responding promptly to service needs, thus leaving customers free to focus on their research. We will consistently provide professional, best-in-class customer support through our continuing focus on improvement and operational excellence.
Bio-Rad Expert Care offers the option of on-site or service center repairs. Participants are able to select the plan that suits them best based on urgency, budget, and product. For compact equipment, such as cell counters and thermal cyclers, the service center repair option is ideal.
Our new service plans are flexible and scalable. Customers select the plan that best fits their lab needs and their budgets.
Complete Support Plan
Gain complete peace of mind and protection for your critical instruments with our fully inclusive plan
Extended Cover Plan
Achieve higher return on your technology investment at the time of purchase
Ensure your instrument is well maintained and delivering accurate results
Call when you need service — instrument check only
Design your own plan to match your needs and budget. Choose from many services including IQ/OQ, PMOQ, calibration, etc.
Pay as you go — no contract necessary
Why should customers consider Bio-Rad Expert Care plans?
- Investment protection, peace of mind
- Spend predictability; ability to budget all service expenses at one time
- Fast/priority response time
- Preventive maintenance (PM), where applicable, optimizes instrument performance
- Reduced instrument downtime results in increased scientist productivity
- Service documentation and complete repair history
- Extended instrument life
- Improved expertise over that offered by third-party service providers
For further information, go to www.bio-rad.com/support/expertcare, or contact 1-800-424-6723 in the U.S. In other countries, please contact your local Bio-Rad Sales Office.